A Few Things to Keep in Mind
Campus Federal will never request your account number, password or PIN for identity verification by text message, email or phone. Please do not give these out. Our Fraud Detection Service will use other forms of identity verification. If you suspect you have been a victim of identity theft, please contact a Campus Federal representative immediately at 888-769-8841.
Campus Federal Fraud Detection Service
We have upgraded our fraud detection features to include purchase verification by text message for our debit and credit cards. If we detect a suspicious card transaction, you may receive a text message from our Campus Federal Fraud Detection Service to verify a purchase. If you indicate you do not recognize the purchase by replying "No," you will be assigned a case number and directed to call our Fraud Detection Service. You will only need to refer to the case number texted to you for identity verification purposes. You will never be asked to provide your personal information over the phone, email or text message.
What is Text Message Phishing?
Text message or SMS phishing occurs when scam artists use deceptive text messages to lure consumers into providing their personal and/or financial information. Scam artists often impersonate a bank, a credit union – like this scam currently, a government agency, or another company to help make their message or claim seem real. Messages typically ask consumers to call and provide personal information such as usernames, passwords, account information, social security numbers and other sensitive information that can be used to commit fraud and steal someone’s identity.
What to Do if You Receive the Text Scam
If you received the text scam and haven’t responded yet. Great! Simply delete the message. Do not respond. If you have concerns about your account or personal information, please contact us.
If you received the text scam and responded, there are steps you can take. First, contact a Campus Federal representative immediately. We will help cancel cards or change online banking login information, if needed. We also partner with Merchants Information Solutions, Inc. to offer identity theft monitoring, resources and recovery services with Fraud Defender.
Read other ways you can protect your identity and personal information such as articles like Avoid Fraud: Keep Personal Information Confidential and Protect Yourself Against Identity Theft in the Security section of our blog.
As always, if you have concerns, please don’t hesitate to reach out and speak to one of our representatives today.