P.O. Box 98036, Baton Rouge, LA 70898-9036 888.769.8841 www.campusfederal.org Fax Number: 225.408.4919

Frequently Asked Questions

Online Banking
  Mobile Banking
Debit/Credit Card Questions
General Questions
Money/Wire Transfer Questions
Quicken, QuickBooks, Mint & Turbo Tax Questions
Website Questions
1099 Questions

Online Banking

How do I get started in Online Banking?

Getting started is easy and Online Banking is available for both Personal and Business members.

What if I forgot my Username for Online Banking?

Call us at 888-769-8841 and we can assist you with your Username.

What is the criteria for a Username?

Usernames must be at least 8 characters, including letters (upper and/or lower), and can also include numbers.

What if I forgot my Password for Online Banking?

Click on 'Forgot Password' and follow the instructions.

What is the criteria for a Password?

Passwords must be between 8-16 characters in length including letters (1 upper or 1 lower) and a number.

When I look at my balance online there is a difference in the
actual balance and the available balance, why is that?

Your balance can be reduced by outstanding debit card purchases that have not posted to your account and or it could be checks that are pending to clear your account.

How can I stop payment on a check in Online Banking?

Click on the 'Check Services' widget, select the 'Stop Payment' tab, click on 'New Stop Pay Request' and fill out the Add Stop Payment Request form.

Mobile Banking

How do I access Online Banking on a mobile device?

Download our Campus Federal App on your mobile device. Login using the same information that you normally use at a personal computer or laptop. Learn more about Mobile Banking.

Debit/Credit Card Questions

I need to report a lost or stolen Debit Card or Credit Card. How do I contact you?

If your card is lost or stolen it's important to take immediate action.
Card Lost During Business Hours After hours
Campus Federal MasterCard® credit and debit cards Contact our Member Relations Center or one of our branches 1-888-769-8841
Lost Campus Federal ATM card Contact our Member Relations Center Contact our Member Relations Center, please leave your name, member number and phone number. A representative will call you back the next business day.

Can I use my credit/debit card with the Apple Pay service?

Apple Pay is currently not available at this time. Please know that we are exploring a mobile wallet solution.

I don't know my pin number for my debit card, can I call to retrieve it?

For MasterCard debit and credit cards and ATM cards, please call 1-800-992-3808 to change your PIN number.

I tried to make a purchase with my debit card for several
hundred dollars and I used my pin number. Why was my purchase declined?

Your daily limit for (POS) Point of Sale transactions can range from $100.00-$1,000.00.

You should choose the appropriate credit option if you plan to go over your daily balance.

See below for limits:
  • Campus Classic CheckingSM $500.00
  • Lagniappe CheckingSM $500.00
  • Young Adult CheckingSM $300.00

How can I activate my MasterCard overseas?

Here are a few examples: US toll free number 1 800 000 0000 would be dialed from the UK by adding 00 to it: 00 1 800 000 0000;

Another way to dial North American toll free numbers from abroad is to replace the toll free "area codes" with other codes introduced years ago:

* 880 replaces 800 - so the example UK to US call above would become: 00 1 880 000 0000;
* 881 replaces 888 - again, the example US to Canada call above would be: 1 881 000 0000;
* 882 replaces 877;
* 883 replaces 866.

General Questions

What is Campus Federal's routing number?

Campus Federal's routing number is 265473401

What is an FAC code?

This is a 4-8 digit pin number that allows you to access your accounts via our website or by our automated telephone system. If you do not know or have forgotten your pin, you can change it online (instructions are provided in the question below) or contact us at 888-769-8841 to speak with a Member Relations Center Representative.

How do I change my PIN/FAC?

Call us at 888-769-8841 and we can assist you with changing your PIN.

How can I change my email address?

Update your email address by phone , in person or Online Banking.

How can I change my address online?

You will have to contact our Member Relations Center or visit one of our branches to change your address. You will not be able to perform this change on our website.

What address should I use to mail a deposit to my account?

Attention: Member Relations Center
PO Box 98036
Baton Rouge, LA 70898

What if I need to overnight a deposit?

Please use our physical address of:
6230 Perkins Road
Baton Rouge, LA 70808

When I receive a call from Campus Federal, why does "Unknown" display on my phone, instead of the phone number?

Some of the newer model phones are using High Definition (HD) over your phone carrier's LTE network. This provides a better quality calling experience than the standard method used for phone calls. However, the phone carriers have not converted all landlines to carry the phone number through the LTE network, causing an "Unknown" message to display, rather than an actual phone number.

Money/Wire Transfer Questions

What are Campus Federal's wiring instructions?

Domestic Wire Instructions in Continental U.S. in U.S. Dollars (USD)

To have money wired to Campus Federal please provide this information:
Wire to:
Campus Federal Credit Union
Baton Rouge, Louisiana 70808
ABA # 265473401

Final Credit To
Member Name, account number, savings or checking

In order to denote savings or checking, use -01 following the account number to represent savings or -02 for checking. For example, if your account number is 12345 for savings you should enter 12345-01. For checking you should enter 12345-02.

Incoming International Wire Instructions in U.S. Dollars (USD)

SWIFT Address: IRVTUS3N; SWIFT Code Filed Tag: 57A
ABA Number: 021000018
Beneficiary Bank Name: The Bank of New York Mellon
Beneficiary Bank Address: 1 Wall Street, New York, NY 10286
Beneficiary Account Number: 8900690429; SWIFT Code Field Tag: 59
Beneficiary Account Name: Western Union Business Solutions (USA), LLC
Ref: Campus FCU - Member Name

Incoming International Wire Instructions for Foreign Currency

Please contact a Campus Federal Representative for detailed instructions.
Wire Fees
Please note that there is a fee for incoming and outgoing wires. For fee pricing please visit our fee section.

Quicken, QuickBooks, Mint & Turbo Tax Questions

What do I need to do if I use financial management systems, such as Quicken, Quickbooks, Mint, or other financial managers (FinanceWorks, MoneyDesktop, other financial institutions' online banking systems)?

Detailed instructions for financial management systems can be found on our Account Downloads page.

Quicken, QuickBooks, Mint & Turbo Tax Support Links

If you are having difficulty accessing Campus Federal data within your account aggregator / personal financial management (PFM) system, you will need to contact the system's support team. Many of these systems have their own method to gather your account information and Campus Federal is not able to support these systems.

Turbo Tax

Do you allow interaction with the Mint.com budgeting tool?

Campus Federal accounts can be accessed through Mint.com. However, the random code requires that users manually refresh for the most current balance.

  • Once logged in to Mint.com, click the edit button at the top of the "Accounts" column.
  • Under the "Financial" tab, locate Campus Federal Credit Union.
  • Click the round, refresh arrow at the right-top section of the box.
  • After a few moments, the random code will appear and will need to be typed in the blank field provided, then hit "Save".
  • Your balance will refresh shortly.

If you are still having issues, please contact Mint Support for further assistance.

How do I download into Quicken?

  • Log into our online banking system
    • Select the "Account" menu option
    • Select the "Download" menu option
      • Select the account you want the data to download from into Quicken from the drop down account list
      • Choose the start and end date
      • Select Quicken OFX *
      • Press "Submit" button (This will automatically download your financial information into Quicken. )

*Since Quicken retires versions of their software older than 3 years, they no longer allow downloads or support these versions.

How do I add the QuickBooks role to a user Online Banking?

  • Log into your Business Online Banking Account.
  • Once logged in, click on the "Options" menu and then select "User Administration" from the drop down menu.
  • Click on the password of the user you would like to edit.
  • Place a check in the check box in front of "Allow QuickBooks".
  • Click on "Update User".
  • Log out of the account and then back in to see the feature added.

How do I access QuickBooks (After the role has been added) in Online Banking?

  • Log into your Business Online Banking Account.
  • Select the "Account" menu option.
  • Sect the "Download" option from the drop down menu.

How do I Download from Online Banking into QuickBooks?

  • Log into your Business Online Banking Account.
  • Select the "Account" menu option.
  • Select the "Download" menu option.
  • Select the account you want the data to download from into QuickBooks from the drop down account list.
  • Choose the start and end date.
  • Select QuickBooks.

Note: Our system only supports the most current version of QuickBooks, plus the prior two versions. This is an Intuit/QuickBooks decision to retire older versions of their software. For more details, click here.

  • Press "Submit" button to continue.
  • Pop up window will appear asking "Do you want to open or save this file?" press open to continue.
  • This will automatically download your financial information into QuickBooks.

If you are downloading information for more than one account type (ex. Savings, checking, CD, etc.), you will need to repeat the steps above.

Does the Direct Connect feature within Quicken work with Campus Federal's Online Banking system?

No, the Direct Connect feature within Quicken does not work with Campus Federal's Online Banking.

Website Questions

Is the mortgage loan application secure?

Yes, the webpages that include the mortgage loan application are secure - using up to 256-bit Secure Sockets Layer encryption.

To verify that the mortgage loan application is secure, set up a new account and login. There is a graphic of a combination lock at the top of the mortgage loan application webpage. When this lock is clicked, you will receive a pop-up for the security certification.

Why doesn't the drop-down menu work when I'm applying for a mortgage

Members who are still using Internet Explorer 7 may find that the drop-down menus do not work correctly. If you have this issue, please choose one of the following options:

  • Update your Internet Explorer to a newer version of the software, or
  • Use another browser such as Firefox or Chrome.

1099 Questions

How can I obtain a copy of my 1099?

Please contact a Campus Federal Representative and one can be sent to you.

Why did I not receive a 1099 this year?

If the interest you received was $10 or less for the year, you are not required to report it and will not receive a 1099. If this is not the case, please contact a Representative.

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To open an account you must be a member of Campus Federal. Please use our membership application to apply for membership and open an account. Current members, please use the contact us form to specify the type of account you would like to open.