P.O. Box 98036, Baton Rouge, LA 70898-9036 888.769.8841 www.campusfederal.org Fax Number: 225.408.4919

Frequently Asked Questions

Debit Card Questions

I don't know my pin number for my debit card, can I call to retrieve it?

Campus Federal can order the pin number for you over the phone or you can visit any of our branches to change your pin number.

I tried to make a purchase with my debit card for several
hundred dollars and I used my pin number. Why was my purchase declined?

Your daily limit for (POS) Point of Sale transactions can range from $100.00-$1,000.00.

You should choose the appropriate credit option if you plan to go over your daily balance.

See below for limits:
  • Campus Classic CheckingSM $500.00
  • Lagniappe CheckingSM $500.00
  • Young Adult CheckingSM $300.00

General Questions

What is my routing number?

Campus Federal's routing number is 265473401

What is an FAC code?

This is a 4-8 digit pin number that allows you to access your accounts via our website or by our automated telephone system. If you do not know or have forgotten your pin, you can change it online (instructions are provided in the question below) or contact us at 888-769-8841 to speak with a Member Relations Center Representative.

Can I change my PIN/FAC Code online?

Your PIN/FAC Code can easily be changed by following the instructions below:

  • Log into online banking from www.campusfederal.org
  • Answer your security question and click "Next"
  • At the "Enter Your PIN/FAC Code" screen, click on the link "Forgot PIN/FAC Code?"
  • Enter your Member Number and Random Code again
  • Fill out the requested information (Your Birth Date, Your Home ZIP Code, The last 4 digits of your SSN) and click "Next"
  • Enter a new PIN/FAC Code and click "Change"
  • You should now be able to log into online banking with the new PIN/FAC Code

How can I change my email address?

In order for us to correspond effectively with you, we need your correct email address in a variety of places. Please notify us by phone or through our website to ensure that all changes have been made.

How can I change my address online?

You will have to contact our Member Relations Center or visit one of our branches to change your address. You will not be able to perform this change on our website.

What address should I use to mail a deposit to my account?

Attention: Member Relations Center
PO Box 98036
Baton Rouge, LA 70898

What if I need to overnight a deposit?

Please use our physical address of:
6230 Perkins Road
Baton Rouge, LA 70808

Mobile Banking Questions

How do I access online banking on Campus Federal's mobile website?

Once you have clicked "Online Banking" within the mobile website, your mobile device will automatically be redirected as follows:

• Blackberry devices and mobile devices with a microbrowser that support Wireless Markup Language (WML), will be forwarded to the condensed version of online banking. You can login with the same information as you normally use at a personal computer or laptop.

• Mobile devices that have full web browser capability that support HyperText Markup Language (HTML), will be forwarded to a condensed HTML version of online banking. You can login with the same information as you normally use at a personal computer or laptop.

Are there any online banking applications available in Apple's App store for Campus Federal?

There is no need to purchase or download any apps. Just type Campus Federal's mobile web address (campusfederal.mobi) into your device's browser.

What should I do when I receive an error message when using my Blackberry browser?

If you receive an error when accessing online banking from the mobile website, please change your browser to internet browser and try again.

How can I create an icon or shortcut for my Smart Phone?

The instructions to add an icon or shortcut will display when you navigate to the homepage of Campus Federal’s Mobile Website.** Following these instructions will add this icon onto the home screen of your device.

**The instructions will appear until it has been dismissed, by clicking “x,” three times.

Money Transfer Questions

What are Campus Federal's wiring instructions?

Wire to:
Campus Federal Credit Union
Baton Rouge, Louisiana 70808 ABA # 265473401

Final Credit to:
Member Name, account number, savings or checking

In order to denote savings or checking, use -01 following the account number to represent savings or -02 for checking. For example, if your account number is 12345 for savings you should enter 12345-01. For checking you should enter 12345-02.

Online Banking Questions

How do I access a version of my account transactions that I can print?

  • Once logged in to online banking, click on the link of the account to display (for example, Lagniappe Checking).
  • The "Advanced History" button will provide various options, such as History Period, Item Type and Date Range. After selecting the options needed, such as all transactions for the entire month of October 2012, click "View Transactions."
  • When the transactions requested are displayed, click on the "Printer Friendly" button on the right side of the screen.
  • A printable version of the transactions will appear on your screen. Clicking on the "Print" button at the top left side of the screen will display the printer options that are available.
  • At this point, you can print a document as usual.

When I click on the Business or Personal button in the log in area, nothing happens. What should I do?

If you do not get a response when you click on the "Business " or "Personal" button on our homepage login, it might be due to a setting in your browser that is preventing the log in area from functioning correctly.

PLEASE NOTE: If you are attempting to log in to Online Access from a work environment we recommend you contact your organization's help desk before changing any settings in your browser. After making the following browser modifications below, if you notice any problems with other programs on your computer then you will need to undo the changes made.

To change this setting in Internet Explorer, follow these instructions:

  1. Open Internet Explorer
  2. Click on "Tools" and choose "Internet Options"
  3. Click on the "Security" Tab
  4. Click on the "Internet" icon
  5. Click on the "Custom Level" button
  6. Scroll down the list until you see "Navigate sub-frames across different domains"
  7. Check the circle next to "Enable" under "Navigate sub-frames across different domains" click "OK"
  8. Close and reopen Internet Explorer and attempt to enroll or log in to your Campus Federal account.

If the change above does not work or you do not want to change the setting above, you may also add our websites to your Trusted Sites list. To do so:

  1. Open Internet Explorer
  2. Click on "Tools" and choose "Internet Options"
  3. Click on the "Security" Tab
  4. Click on the "Trusted Sites" icon
  5. Click on the "Sites" button
  6. Enter the following address in the field labeled "Add this Web site to the zone:" https://www.campusfederal.org
  7. Click the "Add" button
  8. Enter the following address in the field labeled "Add this Web site to the zone:" https://s87.lanxtra.com/
  9. Click the "Add" button click "OK" until exited from Internet Options

If you are still unable to log in, please contact us.

When I look at my balance online there is a difference in the
actual balance and the available balance, why is that?

Your balance can be reduced by outstanding debit card purchases that have not posted to your account and or it could be checks that are pending to clear your account.

Can I stop payment on a check on Campus Federal Credit Union's website?

You will need to call our Member Relations Center Department or visit one of our branches to stop payment on a check.

How do I register for online Bill Payer?

Enrollment is fast and easy. Everything is done online. Log into online banking and select Bill Payer from the Bill Payer drop down menu.

How do I get started in the online banking system?

Getting started is easy and online banking is available for both Personal and Business members.

How do I go back to a previous screen in online banking?

Do not use the "back" button at the top of the page. This will require you to refresh the page. Use the blue toolbar to move around in the site.

Do you allow interaction with the Mint.com budgeting tool?

First and foremost, our concern is the security of your information. When you allow a third party access to your information, there are security risks. The multiple security layers that our online banking utilizes to protect your information do not work with Mint.com and other aggregators that use a screen scraping method. Screen scraping creates a potential security issue. In order to protect the integrity of the online banking system, third party access cannot be permitted through screen scraping. Mint.com is aware of the issue. Our online banking provider and Mint.com are engaged in discussions on ways that they could securely connect to online banking to aggregate data. We apologize for the inconvenience this has caused you.

Quicken, QuickBooks & Turbo Tax Questions

Why isn't Quicken 2015 downloading my transactions any longer?

Intuit has addressed an issue that some members seem to be experiencing while downloading transactions. They have provided a series of solutions on the Intuit Quicken Community website.

What is the support contact information for Quicken, QuickBooks, and TurboTax?

Free support is available at: http://www.intuit.com/support/.

How do I download into Quicken ?

  • Log into our online banking system
    • Select the "Account" menu option
    • Select the "Download" menu option
      • Select the account you want the data to download from into Quicken from the drop down account list
      • Choose the start and end date
      • Select Quicken OFX *
      • Press "Submit" button (This will automatically download your financial information into Quicken. )

*Since Quicken retires versions of their software older than 3 years, they no longer allow downloads or support these versions.

How do I add the QuickBooks role to a user in Business Online Banking?

  • Log into your Business Online Banking Account.
  • Once logged in, click on the "Options" menu and then select "User Administration" from the drop down menu.
  • Click on the password of the user you would like to edit.
  • Place a check in the check box in front of "Allow QuickBooks".
  • Click on "Update User".
  • Log out of the account and then back in to see the feature added.

How do I Access QuickBooks (After the role has been added) in Business Online Banking?

  • Log into your Business Online Banking Account.
  • Select the "Account" menu option.
  • Sect the "Download" option from the drop down menu.

How do I Download from Business Online Banking into QuickBooks?

  • Log into your Business Online Banking Account.
  • Select the "Account" menu option.
  • Select the "Download" menu option.
  • Select the account you want the data to download from into QuickBooks from the drop down account list.
  • Choose the start and end date.
  • Select QuickBooks.

Note: Our system only supports the most current version of QuickBooks, plus the prior two versions. This is an Intuit/QuickBooks decision to retire older versions of their software. For more details, click here.

  • Press "Submit" button to continue.
  • Pop up window will appear asking "Do you want to open or save this file?" press open to continue.
  • This will automatically download your financial information into QuickBooks.

If you are downloading information for more than one account type (ex. Savings, checking, CD, etc.), you will need to repeat the steps above.

Does the Direct Connect feature within Quicken work with Campus Federal's Online Banking system?

No, the Direct Connect feature within Quicken does not work with Campus Federal's Online Banking system.

Web Site Questions

Is the mortgage loan application secure?

Yes, the webpages that include the mortgage loan application are secure - using up to 256-bit Secure Sockets Layer encryption.

To verify that the mortgage loan application is secure, set up a new account and login. There is a graphic of a combination lock at the top of the mortgage loan application webpage. When this lock is clicked, you will receive a pop-up for the security certification.

Why doesn't the drop-down menu work when I'm applying for a mortgage

Members who are still using Internet Explorer 7 may find that the drop-down menus do not work correctly. If you have this issue, please choose one of the following options:

  • Update your Internet Explorer to a newer version of the software, or
  • Use another browser such as Firefox or Chrome.

1099 Questions

How can I obtain a copy of my 1099?

Please contact a Campus Federal Representative and one can be sent to you.

Why did I not receive a 1099 this year?

If the interest you received was $10 or less for the year, you are not required to report it and will not receive a 1099. If this is not the case, please contact a Representative.

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To open an account you must be a member of Campus Federal. Please use our membership application to apply for membership and open an account. Current members, please use the contact us form to specify the type of account you would like to open.