P.O. Box 98036, Baton Rouge, LA 70898-9036 888.769.8841 www.campusfederal.org Fax Number: 225.408.4919

Frequently Asked Questions

(We have also written a number of tips for using our electronic services.)

Changes to Online Banking
Debit/Credit Card Questions
General Questions
Money/Wire Transfer Questions
Online Banking Questions
  Mobile Banking
  Campus Click
Quicken, QuickBooks, Mint & Turbo Tax Questions
Web Site Questions
1099 Questions

Changes to Online Banking - 2015

What if I forgot my username for online banking?

Be sure to use your username (not your member number) and password you created during the re-registration process. Call us at 888-769-8841 and we can assist you with your username.

Already re-registered for online banking but cannot login?

Be sure to use your username and password you created during the re-registration process. As a reminder, your username is no longer your membership number.

What do I have to do to access Online Banking?

You will need to re-register by clicking on the New User Setup button as a first time user and create a username and strong password. After your new username and password are created, you will no longer need to login with your member number and PIN.

Why does the system keep telling me that "The Username you have selected is already in use. Please choose another."? I haven't re-registered yet.

One of our members has already used that particular Username. With our enhanced security, no username can be duplicated.

What is the criteria for creating a new Username?

Usernames must be at least 8 characters, including letters (upper and/or lower), and can also include numbers.

What if I forgot my password for online banking?

Click on 'forgot my password' and follow the instructions.

This feature is currently not available for mobile online banking (for security purposes). It is only available on our full browser version (campusfederal.org) of online banking.

Why do I keep receiving an red Invalid error when trying to set my Password? I have tried several different letters, number and symbols, but nothing works.

The Invalid error will continue to display until you have finished creating your Password. Just continue to type what you would like as your Password, and it will turn into the green Valid message.

What is the criteria for the Password?

Passwords must be between 8-16 characters in length including letters (1 upper or 1 lower) and a number.

How do I change my PIN?

Call us at 888-769-8841 and we can assist you with changing your PIN.

What do I do if I forgot the answers to my security questions?

Use the bypass code option ("Forgot Your Answer") on the Security Question page.

Can I use the security questions that I previously had?

Yes, the same questions and answers can be used as before.

When I try to login, why do I keep receiving a question that isn't mine?

Have you re-registered in our new system, creating a new username and password? If not, click New User Setup and follow the steps of the re-registration process. With the new system, you can no longer use your member number. Be sure you are using your new username.

Why do I see so many accounts? I don't want to see all of these accounts.

With our updated system, you will be able to view all accounts you have access to with one login. If you wish to not see some of these accounts, we have a "show/hide feature" under the "Options" tab which will allow you to hide the accounts you don't wish to see.

On the Pending Transactions page there are two dates, effective date and entry date. What are they referring to?

The effective date, in this instance, is the date the transaction was performed. The entry date is the date the authorization was added to the system.

Why are all of my scheduled bill payments and/or transfers gone?

Scheduled bill payments and transfers will only show under the primary account holder's login.

Why are my bill payments/scheduled payments being sent out twice? What do I do?

Check and see if the payments are set up under both the primary and joint member login. If the payments are set up under both then the payments will go out twice. Simply remove the scheduled payments on one of the logins. If you need further assistance, call us at 888-769-8841.

Why do I receive "Undefined" when I try to create bill payments on my mobile device?

  • Scroll down to the bottom of the Bill Payments Payees List page
  • Click "Add Payments"
  • Click any Payee to set up a payment
  • The Payee will expand to complete the payment

If I manage a club account, will I need to complete the New User Setup using my social security number?

No, you will need to login using the TIN for the club.

I was able to setup my username and password but now when I try to login, I receive a message stating that the server has logged you off.

Click on New User Setup > Personal > Go Back > Login. Once you login for this page, you should no longer receive this message.

I converted to a username and password, why am I now getting some of my old questions?

Since we converted from membership to individual based login, we converted over all of the data. This includes the questions and answers. If you do not wish to see the old questions anymore, you can change them under Options > Security Settings inside of Online Banking.

When going through the user setup, after I input a valid username and password, I receive a an error message in red text.

Go back to campusfederal.org and attempt to log into online banking with the credentials you just setup.

Business Questions

Why do I keep getting an error when I try to re-register my business?

Detailed instructions are available on the Business Setup Instructions page.

Why can't I see any of my accounts now that I've successfully logged into Business Online Banking?

Your username may not have the correct roles for your accounts. You can select the roles by clicking on Options > User Administration, and clicking the "Edit Roles" button for each Username. More instructions are available to choose roles and accounts for a username on the Business Setup Instructions page.

For Business Online banking can you set up multiple Business Admin

Unfortunately, at this time you can only have one Admin.

Debit/Credit Card Questions

I need to report a lost or stolen Debit Card or Credit Card. How do I contact you?

If your card is lost or stolen it's important to take immediate action.
Card Lost During Business Hours After hours
Campus Federal MasterCard® credit and debit cards Contact our Member Relations Center or one of our branches 1-888-769-8841
Lost Campus Federal ATM card Contact our Member Relations Center Contact our Member Relations Center, please leave your name, member number and phone number. A representative will call you back the next business day.

Can I use my credit/debit card with the Apple Pay service?

Apple Pay is currently not available at this time. Please know that we are exploring a mobile wallet solution.

I don't know my pin number for my debit card, can I call to retrieve it?

For MasterCard debit and credit cards and ATM cards, please call 1-800-992-3808 to change your PIN number.

I tried to make a purchase with my debit card for several
hundred dollars and I used my pin number. Why was my purchase declined?

Your daily limit for (POS) Point of Sale transactions can range from $100.00-$1,000.00.

You should choose the appropriate credit option if you plan to go over your daily balance.

See below for limits:
  • Campus Classic CheckingSM $500.00
  • Lagniappe CheckingSM $500.00
  • Young Adult CheckingSM $300.00

How can I activate my MasterCard overseas?

Here are a few examples: US toll free number 1 800 000 0000 would be dialed from the UK by adding 00 to it: 00 1 800 000 0000;

Another way to dial North American toll free numbers from abroad is to replace the toll free "area codes" with other codes introduced years ago:

* 880 replaces 800 - so the example UK to US call above would become: 00 1 880 000 0000;
* 881 replaces 888 - again, the example US to Canada call above would be: 1 881 000 0000;
* 882 replaces 877;
* 883 replaces 866.

General Questions

What is my routing number?

Campus Federal's routing number is 265473401

What is an FAC code?

This is a 4-8 digit pin number that allows you to access your accounts via our website or by our automated telephone system. If you do not know or have forgotten your pin, you can change it online (instructions are provided in the question below) or contact us at 888-769-8841 to speak with a Member Relations Center Representative.

Can I change my PIN/FAC Code online?

Your PIN/FAC Code can easily be changed by following the instructions below:

  • Log into online banking from www.campusfederal.org
  • Answer your security question and click "Next"
  • At the "Enter Your PIN/FAC Code" screen, click on the link "Forgot PIN/FAC Code?"
  • Enter your Member Number and Random Code again
  • Fill out the requested information (Your Birth Date, Your Home ZIP Code, The last 4 digits of your SSN) and click "Next"
  • Enter a new PIN/FAC Code and click "Change"
  • You should now be able to log into online banking with the new PIN/FAC Code

How can I change my email address?

In order for us to correspond effectively with you, we need your correct email address in a variety of places. Please notify us by phone or through our website to ensure that all changes have been made.

How can I change my address online?

You will have to contact our Member Relations Center or visit one of our branches to change your address. You will not be able to perform this change on our website.

What address should I use to mail a deposit to my account?

Attention: Member Relations Center
PO Box 98036
Baton Rouge, LA 70898

What if I need to overnight a deposit?

Please use our physical address of:
6230 Perkins Road
Baton Rouge, LA 70808

When I receive a call from Campus Federal, why does "Unknown" display on my phone, instead of the phone number?

Some of the newer model phones are using High Definition (HD) over your phone carrier's LTE network. This provides a better quality calling experience than the standard method used for phone calls. However, the phone carriers have not converted all landlines to carry the phone number through the LTE network, causing an "Unknown" message to display, rather than an actual phone number.

Money/Wire Transfer Questions

What are Campus Federal's wiring instructions?

Domestic Wire Instructions in Continental U.S. in U.S. Dollars (USD)

To have money wired to Campus Federal please provide this information:
Wire to:
Campus Federal Credit Union
Baton Rouge, Louisiana 70808
ABA # 265473401

Final Credit To
Member Name, account number, savings or checking

In order to denote savings or checking, use -01 following the account number to represent savings or -02 for checking. For example, if your account number is 12345 for savings you should enter 12345-01. For checking you should enter 12345-02.

Incoming International Wire Instructions in U.S. Dollars (USD)

SWIFT Address: IRVTUS3N; SWIFT Code Filed Tag: 57A
ABA Number: 021000018
Beneficiary Bank Name: The Bank of New York Mellon
Beneficiary Bank Address: 1 Wall Street, New York, NY 10286
Beneficiary Account Number: 8900690429; SWIFT Code Field Tag: 59
Beneficiary Account Name: Western Union Business Solutions (USA), LLC
Ref: Campus FCU - Member Name

Incoming International Wire Instructions for Foreign Currency

Please contact a Campus Federal Representative for detailed instructions.
Wire Fees
Please note that there is a fee for incoming and outgoing wires. For fee pricing please visit our fee section.

Online Banking Questions

How do I access a version of my account transactions that I can print?

  • Once logged in to online banking, click on the link of the account to display (for example, Lagniappe Checking).
  • The "Advanced History" button will provide various options, such as History Period, Item Type and Date Range. After selecting the options needed, such as all transactions for the entire month of October 2012, click "View Transactions."
  • When the transactions requested are displayed, click on the "Printer Friendly" button on the right side of the screen.
  • A printable version of the transactions will appear on your screen. Clicking on the "Print" button at the top left side of the screen will display the printer options that are available.
  • At this point, you can print a document as usual.

When I click on the Business or Personal button in the log in area, nothing happens. What should I do?

If you do not get a response when you click on the "Business " or "Personal" button on our homepage login, it might be due to a setting in your browser that is preventing the log in area from functioning correctly.

PLEASE NOTE: If you are attempting to log in to Online Access from a work environment we recommend you contact your organization's help desk before changing any settings in your browser. After making the following browser modifications below, if you notice any problems with other programs on your computer then you will need to undo the changes made.

To change this setting in Internet Explorer, follow these instructions:

  1. Open Internet Explorer
  2. Click on "Tools" and choose "Internet Options"
  3. Click on the "Security" Tab
  4. Click on the "Internet" icon
  5. Click on the "Custom Level" button
  6. Scroll down the list until you see "Navigate sub-frames across different domains"
  7. Check the circle next to "Enable" under "Navigate sub-frames across different domains" click "OK"
  8. Close and reopen Internet Explorer and attempt to enroll or log in to your Campus Federal account.

If the change above does not work or you do not want to change the setting above, you may also add our websites to your Trusted Sites list. To do so:

  1. Open Internet Explorer
  2. Click on "Tools" and choose "Internet Options"
  3. Click on the "Security" Tab
  4. Click on the "Trusted Sites" icon
  5. Click on the "Sites" button
  6. Enter the following address in the field labeled "Add this Web site to the zone:" https://www.campusfederal.org
  7. Click the "Add" button
  8. Enter the following address in the field labeled "Add this Web site to the zone:" https://s87.lanxtra.com/
  9. Click the "Add" button click "OK" until exited from Internet Options

If you are still unable to log in, please contact us.

When I look at my balance online there is a difference in the
actual balance and the available balance, why is that?

Your balance can be reduced by outstanding debit card purchases that have not posted to your account and or it could be checks that are pending to clear your account.

Can I stop payment on a check on Campus Federal Credit Union's website?

You will need to call our Member Relations Center Department or visit one of our branches to stop payment on a check.

How do I register for online Bill Payer?

Enrollment is fast and easy. Everything is done online. Log into online banking and select Bill Payer from the Bill Payer drop down menu.

How do I get started in the online banking system?

Getting started is easy and online banking is available for both Personal and Business members.

How do I go back to a previous screen in online banking?

Do not use the "back" button at the top of the page. This will require you to refresh the page. Use the blue toolbar to move around in the site.

Mobile Banking

How do I access online banking on Campus Federal's mobile website?

Once you have clicked "Online Banking" within our mobile website on your mobile device, you can login with the same information that you normally use at a personal computer or laptop.

Does Campus Federal have an app to download?

For online banking, there is no need to purchase or download any apps. Just type Campus Federal's web address on your mobile device.

There is an app for our remote deposit capture system, Campus Click. We have provided detailed instructions to easily use Campus Click.

Campus Click (Remote Deposit Capture)

When I try to take a photo of my check and hit submit, the app crashes. Does the app work with iPhones or iPads using an older version of iOS 8.x?

The Campus Click app has been updated, which does not work with iPhones or iPads using an older version of iOS 8.x for the operating system. Follow the directions below to get the previous version of Campus Click:

  • delete the current version of the app from their mobile device, and
  • within the Apple App Store, download Campus Federal Campus Click, version 4.0.

Why is the Campus Click app still saying that I’m "Offline" when I logged in through mobile online banking?

If you are still receiving the "Offline" message, then check that you have either wi-fi or cellular service available. If you only have access to cellular service, make sure that the Campus Click app is enabled to work with cellular:

  • For iOS devices, open Settings, then scroll down to Campus Click, then
  • click Campus Click and enable “Use Cellular Data” (green)

campus click cellular

Does Campus Federal have an app to download?

For online banking, there is no need to purchase or download any apps. Just type Campus Federal's web address on your mobile device.

There is an app for our remote deposit capture system, Campus Click. We have provided detailed instructions to easily use Campus Click.

For more answers to your Campus Click questions, visit our Campus Click webpage.

Quicken, QuickBooks, Mint & Turbo Tax Questions

What do I need to do if I use financial management systems, such as Quicken, Quickbooks, Mint, or other financial managers (FinanceWorks, MoneyDesktop, other financial institutions' online banking systems)?

Detailed instructions for financial management systems can be found on our Account Downloads page.

Quicken, QuickBooks, Mint & Turbo Tax Support Links

If you are having difficulty accessing Campus Federal data within your account aggregator / personal financial management (PFM) system, you will need to contact the system's support team. Many of these systems have their own method to gather your account information and Campus Federal is not able to support these systems.

Turbo Tax

Do you allow interaction with the Mint.com budgeting tool?

Campus Federal accounts can be accessed through Mint.com. However, the random code requires that users manually refresh for the most current balance.

  • Once logged in to Mint.com, click the edit button at the top of the "Accounts" column.
  • Under the "Financial" tab, locate Campus Federal Credit Union.
  • Click the round, refresh arrow at the right-top section of the box.
  • After a few moments, the random code will appear and will need to be typed in the blank field provided, then hit "Save".
  • Your balance will refresh shortly.

If you are still having issues, please contact Mint Support for further assistance.

Why isn't Quicken 2015 downloading my transactions any longer?

Intuit has addressed an issue that some members seem to be experiencing while downloading transactions. They have provided a series of solutions on the Intuit Quicken Community website.

How do I download into Quicken?

  • Log into our online banking system
    • Select the "Account" menu option
    • Select the "Download" menu option
      • Select the account you want the data to download from into Quicken from the drop down account list
      • Choose the start and end date
      • Select Quicken OFX *
      • Press "Submit" button (This will automatically download your financial information into Quicken. )

*Since Quicken retires versions of their software older than 3 years, they no longer allow downloads or support these versions.

How do I add the QuickBooks role to a user in Business Online Banking?

  • Log into your Business Online Banking Account.
  • Once logged in, click on the "Options" menu and then select "User Administration" from the drop down menu.
  • Click on the password of the user you would like to edit.
  • Place a check in the check box in front of "Allow QuickBooks".
  • Click on "Update User".
  • Log out of the account and then back in to see the feature added.

How do I Access QuickBooks (After the role has been added) in Business Online Banking?

  • Log into your Business Online Banking Account.
  • Select the "Account" menu option.
  • Sect the "Download" option from the drop down menu.

How do I Download from Business Online Banking into QuickBooks?

  • Log into your Business Online Banking Account.
  • Select the "Account" menu option.
  • Select the "Download" menu option.
  • Select the account you want the data to download from into QuickBooks from the drop down account list.
  • Choose the start and end date.
  • Select QuickBooks.

Note: Our system only supports the most current version of QuickBooks, plus the prior two versions. This is an Intuit/QuickBooks decision to retire older versions of their software. For more details, click here.

  • Press "Submit" button to continue.
  • Pop up window will appear asking "Do you want to open or save this file?" press open to continue.
  • This will automatically download your financial information into QuickBooks.

If you are downloading information for more than one account type (ex. Savings, checking, CD, etc.), you will need to repeat the steps above.

Does the Direct Connect feature within Quicken work with Campus Federal's Online Banking system?

No, the Direct Connect feature within Quicken does not work with Campus Federal's Online Banking system.

Web Site Questions

Is the mortgage loan application secure?

Yes, the webpages that include the mortgage loan application are secure - using up to 256-bit Secure Sockets Layer encryption.

To verify that the mortgage loan application is secure, set up a new account and login. There is a graphic of a combination lock at the top of the mortgage loan application webpage. When this lock is clicked, you will receive a pop-up for the security certification.

Why doesn't the drop-down menu work when I'm applying for a mortgage

Members who are still using Internet Explorer 7 may find that the drop-down menus do not work correctly. If you have this issue, please choose one of the following options:

  • Update your Internet Explorer to a newer version of the software, or
  • Use another browser such as Firefox or Chrome.

1099 Questions

How can I obtain a copy of my 1099?

Please contact a Campus Federal Representative and one can be sent to you.

Why did I not receive a 1099 this year?

If the interest you received was $10 or less for the year, you are not required to report it and will not receive a 1099. If this is not the case, please contact a Representative.

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To open an account you must be a member of Campus Federal. Please use our membership application to apply for membership and open an account. Current members, please use the contact us form to specify the type of account you would like to open.