Member Service Representative, Bilingual

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We’re seeking a member-focused Bilingual Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service in both English and Spanish.

In this role, you’ll serve as a trusted resource for Spanish-speaking members, assisting with financial transactions, account servicing, product inquiries, and digital banking support through a variety of communication channels. The ideal candidate is a strong communicator, problem solver, and relationship builder committed to providing an outstanding member experience.

Responsibilities Include:

  • Serve as the primary point of contact for Spanish-speaking members, providing exceptional service and support across multiple channels, including phone, email, video chat, and secure messaging. 
  • Assist members with routine financial transactions, account servicing requests, and general banking inquiries. 
  • Process a variety of member service requests, including debit and credit card assistance, ACH transactions, stop payments, fraud disputes, check orders, and wire transfers. 
  • Educate members on Credit Union products, services, and digital banking tools to help them maximize their banking experience. 
  • Identify member needs and recommend products and services that support their financial well-being. 
  • Assist members with enrollment and navigation of digital banking services and self-service tools. 
  • Ensure member information is maintained accurately and securely through proper authentication and account maintenance procedures. 
  • Recognize and escalate potential fraud, account abuse, or other situations requiring additional review. 
  • Maintain compliance with Credit Union policies, procedures, and applicable regulations. 
  • Build positive member relationships by providing timely, professional, and solution-oriented service.

Job Requirements:

  • High school diploma or GED required. 
  • Minimum of two years of experience in the financial services industry. 
  • Fluent in both English and Spanish, including the ability to read, write, and speak both languages effectively. 
  • Strong customer service and relationship-building skills. 
  • Excellent verbal and written communication abilities. 
  • Experience handling financial transactions and resolving member inquiries. 
  • Ability to identify member needs and recommend appropriate products and services. 
  • Strong attention to detail and commitment to accuracy. 
  • Comfortable using multiple systems and technology platforms in a fast-paced environment.

Benefits Include:

100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.

EOE:

Due to the high volume of applicants, only those most qualified will be contacted.

Apply Now