Member Service Representative - Part Time

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We’re looking for a customer-focused Part-Time Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service.

In this role, you’ll assist members with a variety of account and service-related needs through phone, email, video chat, secure messaging, and other digital channels. The ideal candidate is a strong communicator who enjoys problem-solving, building relationships, and identifying opportunities to enhance the member experience.

Responsibilities Include:

  • Provide exceptional service to members through phone, email, web, video chat, secure messaging, and other communication channels. 
  • Assist members with account inquiries, product servicing requests, and general banking needs. 
  • Process a variety of member service requests, including financial transactions, debit and credit card assistance, stop payments, ACH transactions, check orders, and fraud-related concerns. 
  • Educate members on Credit Union products, services, and digital banking solutions. 
  • Identify member needs and recommend products and services that support their financial well-being. 
  • Assist members with accessing and utilizing digital banking tools and services. 
  • Process outgoing wire requests accurately and efficiently. 
  • Maintain accurate member records, including contact information updates and account maintenance activities. 
  • Recognize and escalate potential fraud, account abuse, elder abuse concerns, and other situations requiring additional review. 
  • Ensure compliance with all Credit Union policies, procedures, and regulatory requirements. 
  • Build positive member relationships through timely, professional, and solution-oriented service.

Job Requirements:

  • High school diploma or GED required. 
  • Strong customer service and relationship-building skills. 
  • Excellent verbal and written communication abilities. 
  • Ability to identify member needs and recommend appropriate products and services. 
  • Strong attention to detail and commitment to accuracy. 
  • Comfortable using multiple systems and technology platforms in a fast-paced environment.

Benefits Include:

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.

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