Card Services Specialist

Campus Federal Credit Union has immediate opening for a Card Services Specialist. The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members.

This intermediate level position to the Card Services department is responsible for most aspects of ATM/ITM, Card Processing and Shared Branching Operations.

Responsibilities Include:

ATM/ITM:

• Maintain and balance ATM and ITM general ledger accounts, including the calculation and posting of daily vouchers, daily balancing of subsidiary ledgers, exception research and correction and preparation of monthly GL reconciliations for management review.
• Monitor ATM/ITM machine cash levels and coordinates cash replenishments and deposit pulls.
• Verify, release and place holds as necessary for ATM mode deposits at ATMs and ITMs. Balance each depository cycle in accordance with daily schedule.
• Monitor the ATM and ITM systems to correct malfunctions or place service tickets as necessary. Track incidents to their resolution to ensure maximum up time for the ATM and ITM fleet.
• Work with CIT (Cash in Transit) vendors as necessary for resolution of cash differences in ATM and ITM balancing.
• Under dual control, work with other Card Servicing Specialists to maintain and replenish ATMs and ITMs that are Card Services operated.

Card Processing:

• Maintain and balance Debit and Credit Card Processor general ledger accounts, including the posting of daily vouchers, daily balancing of switch clearing and adjustment general ledgers, exception posting, and preparation of GL reconciliations for management review.
• Supports frontline staff to resolve logistical and functional issues for members Debit, Credit and ATM cards such as unexpected declines, false positive fraud detection events, expedited card replacement and other issues.
• Work daily card maintenance reports from processor and take appropriate related actions

Shared Branching:

• Maintain and balance Shared Branching general ledger accounts, including the posting of daily vouchers, daily balancing of switch clearing and adjustment general ledgers, exception posting, and preparation of GL reconciliations for management review.
• Works with partner credit unions in the Shared Branching network to process returned items, research member requests and assist with other related issues.
• Review notifications of large service center deposits and place holds appropriately

Perform other duties as requested.

Job Requirements:

• Minimum high school diploma or GED
• Detailed oriented, have excellent PC skills & excellent written and verbal communication skills.