Member Experience Specialist

Campus Federal Credit Union is seeking a Member Experience Specialist to join our team! This position is located at our Main Campus Branch. The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members.

The Member Experience Specialist will be the first to engage our guest and introduce them to the appropriate area within the branch to ensure a positive experience and proper traffic flow within the branch.

Responsibilities Include:

• Promptly greet members, guests and visitors as they enter the branch, identify their needs and guide them to the appropriate place within the Branch
• Provide the first impression for the member and ensure members are served and if they must wait, invite a member to sit in the lounge and offer a beverage while they wait for an FSR to be available
• Sign in guests and visitors and assign a visitor’s badge
• Secures packages and envelopes that are dropped off and routes them to the proper personnel
• Direct members to appropriate employee, log members in to the member service log and monitors members' wait time and transaction time
• Maintains safe deposit access records and mitigates risk during the safe deposit access process
• Assist with branch morning and evening duties to include opening and closing the vault, working and locking the night depository, setting up the teller station with supplies and cash, and balancing the teller window/branch
• Handles routine member inquires, financial transactions, account maintenance and basic problem resolution in an accurate and timely manner
• Actively offer Credit Union products and services to current and prospective members
• Prevent monetary and operational losses by bringing transactions above authority to a supervisor, properly placing holds for loss mitigation, and superior cash handling
• Assume responsibility and is accountable for adherence to Credit Union policies and procedures
• Assist in attaining established Credit Union and branch goals through active participation and promotion of sales activities
• Responsible for ensuring safety of Credit Union assets

Job Requirements:

• High School Diploma/GED